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Friday, March 13, 2020

Stubhub on refunds/cancellations due to Covid-19

Dear Goon,

As a valued StubHub customer, I am personally reaching out to you regarding the current Coronavirus situation. We know it’s an unsettling time for everyone and our hearts go out to those impacted.

Every day brings new developments and you may have questions about what happens if there are changes to your event.

StubHub is here for you.


If you buy tickets on StubHub and your event is still happening, you are good to go! If your event is postponed, we will send you an email once the details are confirmed with next steps to get you to the event. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you buy tickets on StubHub to an event that is canceled, you have the option to receive a coupon worth 120% of your original order to go to the live event of your choosing within the next 12 months. Alternatively, you can choose to receive a full refund for the original order amount (including service and delivery fees) to the original payment method.

We are working directly with our many partners, event organizers, leagues and teams around the world. As soon as we hear of cancellations, we will notify you by email with details. For all our largest events impacted by Coronavirus, whether canceled or rescheduled, see a current list here.

We understand that this is a challenging time and apologize for any inconvenience this might cause. If you have any questions, please visit the StubHub Help Center.

Thank you for being a StubHub customer.

Best,

Account

Sukhinder Singh Cassidy

President, StubHub 

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