Good afternoon,
Over the past few days, there have been instances where MLB Ballpark app account holders have noticed unrecognized transactions on their ticket accounts. In light of this activity, while MLB works diligently to resolve the issue, we wanted to reach out to you personally to encourage you to review your account and ensure all tickets appear as expected before you arrive at Citi Field.
While reviewing your MLB account, if you notice any resale or ticket forward activity you did not initiate, please email us at ticket_services@nymets.com.
Out of an abundance of caution, we recommend all fans reset their MLB account passwords.
You can do so by visiting https://www.mlb.com/forgot-password, entering the email address associated with your MLB account, and clicking "reset my password." Please use a new, original password that you have not used - and won’t use - anywhere else. You will not be able to use a password you have previously used on your MLB account. Please ensure you log out of any MLB apps and websites and re-login with your new password on any/all devices.
To ensure easy access to your tickets and the most efficient entry to Citi Field this homestand, please add your tickets to your digital wallet prior to arriving at the ballpark.
Looking forward to seeing you at Citi Field – LGM!
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